SupportTicket

A support ticket

Fields

closed_at — DateTime

The date the SupportTicket was closed

created_at — DateTime!

The date the SupportTicket was created

customer — Customer

The customer that the SupportTicket belongs to

deleted_at — DateTime

The date the SupportTicket was deleted

description — String

The description of the SupportTicket

external_id — ID!

The unique identifier of the SupportTicket

id — ID!

The unique identifier of the SupportTicket

integration — Integration!

The integration that the SupportTicket belongs to

is_spam — Boolean

Whether the SupportTicket is considered spam

last_message_at — DateTime

The date of the last message in the SupportTicket

snoozed_until — DateTime

The date the SupportTicket is snoozed until

status — SupportTicketStatus!

The status of the SupportTicket

subject — String

The subject of the SupportTicket

tags — [String!]!

The tags of the SupportTicket

updated_at — DateTime!

The date the SupportTicket was last updated

via — String

How the first message of the SupportTicket has been received or sent